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PAYMENT & SHIPPING PROCESS


DELIVERY METHOD: SHIP TO MY ADDRESS

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  • PAYMENT METHODS
    Payment for orders should be made within 7 days, failing which, we will not hold your order and it will be canceled.
    *Please note that any discounts or vouchers applied in the order will also be canceled.
    For more information on available payment methods, click here.
     
  • SHIPPING ORDERS
    Orders are shipped out the following working day after payment confirmation (PayPal, eGHL, Credit Card, Debit Card or with receipt of Bank Transfers). A shipping confirmation email will be sent to you once your order has been shipped out successfully.

  • SHIPPING RATES
    Shipping rates are calculated based on the total weight of your cart at checkout. Rates may vary between different countries.
    *Free Shipping available for local Malaysian orders above RM150 (excluding GST)
     
  • TRACK YOUR ORDER
    A shipping confirmation email will be sent to you with the courier service used and the tracking number. Copy the tracking number and paste it into the courier company's website below (Please note that it may take up to 24 hours for the courier company to reflect your tracking details in their system):
    - CityLink
    - NinjaVan
     
  • DELIVERY PERIOD
    We place the highest importance on making sure your order reaches you as soon as possible. Delivery period starts once you have received your shipping confirmation email. Below are the estimated delivery periods:

    West Malaysia: Delivery takes 1-4 working days
    East Malaysia: Delivery takes 1-7 working days

    Singapore: Delivery takes 1-7 working days

    International: Delivery takes 7-10 working days & is subject to customs clearance (which may take longer)

  • CUSTOM CHARGES ON INTERNATIONAL ORDERS
    Unfortunately COCOLAB is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by COCOLAB. For more accurate information, we suggest getting in touch with your local customs office so that you are not surprised if there are any unexpected delivery charges at your end.


DELIVERY METHOD: SELF COLLECT (PAY NOW) (No Pick-up Fee)

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DELIVERY METHOD: SELF COLLECT (PAY AT OUTLET VIA CASH) (No Pick-up Fee)

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  • PAYMENT METHODS FOR SELF-COLLECT
    Payment for orders using "Pay Now" should be made within 7 days, failing which, we will not hold your order and it will be canceled.
    Payment for orders using "Pay at selected outlet via Cash" should be made within 7 days, failing which, we will not hold your order and it will be canceled. Please let us know beforehand if you wish to make payment and collection at a later date.
    *Please note that any discounts or vouchers applied in the order will also be canceled.
    For more information on available payment methods, click here.

  • COLLECTION OF ORDERS
    A) "Pay Now" method
    - Once payment has been made, you will receive a Payment Successful email AND a COCOLAB Invoice email. Please do not delete these emails as it will be used for verification purposes during collection.
    - Head over to selected outlet location to collect your order.
    - Show BOTH Payment Successful AND COCOLAB Invoice emails to our staff, and verify your email address (present emails using your smartphone, no print-out necessary).
    - Collect your purchases according to your order.

    B) "Pay at selected outlet via Cash" method
    - You will receive an Order Successful Notification email. Please do not delete this email as it will be used for verification purposes during payment and collection.
    - Head over to selected outlet location to complete payment and collect your order.
    - Show Order Successful Notification email to our staff, and verify your email address (present email using smartphone, no print-out necessary).
    - Complete payment via cash according to order total.
    - Collect your purchases according to your order.

  • SELF-COLLECTION FEES
    There is no pick-up or self-collection fee for this.

  • SELF-COLLECTION PERIOD
    You can choose your preferred self-collect date, time and location at the checkout page. You do not need to arrive at the exact time for self-collection as long as you arrive within the outlet's opening hours.
    Time selection is just a rough estimate of your arrival so that your order can be prepared by our staff.

  • SELECTED OUTLET
    Please collect your purchases from the selected outlet. Only your selected outlet will receive details of your purchase and prepare your order.
    Collection in other outlets besides the selected outlet will not be available unless requested via email.

Please visit our FAQs page for more information.