PAYMENT & SHIPPING PROCESS
- PAYMENT METHODS
Payment for orders should be made within 7 days, failing which, we will not hold your order and it will be canceled.
*Please note that any discounts or vouchers applied in the order will also be canceled.
For more information on available payment methods, click here.
- SHIPPING ORDERS
Orders are shipped out the following working day after payment confirmation (PayPal, Credit Card, Debit Card or with receipt of Bank Transfers). A shipping confirmation email will be sent to you once your order has been shipped out successfully.
- SHIPPING RATES
Shipping rates are calculated based on the total weight of your cart at checkout. Rates may vary between different countries.
*Free Shipping available for local Malaysian orders above RM150 (excluding GST)
- TRACK YOUR ORDER
A shipping confirmation email will be sent to you with the courier service used and the tracking number. Copy the tracking number and paste it into the courier company's website below (Please note that it may take up to 24 hours for the courier company to reflect your tracking details in their system):
- DELIVERY PERIOD
We place the highest importance on making sure your order reaches you as soon as possible. Delivery period starts once you have received your shipping confirmation email. Below are the estimated delivery periods:
West Malaysia: Delivery takes 1-4 working days
East Malaysia: Delivery takes 1-7 working days
Singapore: Delivery takes 1-7 working days
International: Delivery takes 7-10 working days & is subject to customs clearance (which may take longer)
Please visit our FAQs page for more information.