Payment & Shipping Process
DELIVERY METHOD: SHIP TO MY ADDRESS
- PAYMENT METHODS
Payment for orders should be made within 7 days, failing which, we will not hold your order and it will be canceled.
*Please note that any discounts or vouchers applied in the order will also be canceled.
For more information on available payment methods, click here.
- SHIPPING ORDERS
Orders are shipped out the following working day after payment confirmation (iPay88, kipleBiz, eGHL, Credit Card, Debit Card, e-Wallets or with receipt of Bank Transfers). A shipping confirmation email will be sent to you once your order has been shipped out successfully. - SHIPPING RATES
Shipping rates are calculated based on the total weight of your cart at checkout. Rates may vary between different countries.
Free Shipping is available for local Malaysian orders within West Malaysia above RM100 for standard delivery. This will be applied automatically at checkout.
For Lalamove Same Day Delivery, shipping fee will depend on total weight of order and address distance. Lalamove Delivery is only available in Kuala Lumpur and Selangor at the moment.
For Express Courier Delivery in Malaysia, shipping fee will depend on total weight of order.
For international orders, shipping fee will be shown at Checkout page.
The final shipping charge will be reflected based on weight at the Checkout page.
There are no shipping charges or pick-up fees for 'Self-Collect' methods.
Standard delivery is chosen by default. Please change to Lalamove at checkout page if you need your deliveries expedited.
*Free Shipping available for local Malaysian orders within West Malaysia above RM100 under Standard Delivery
**Lalamove Express Delivery shipping fee depends on total weight of order and distance
- TRACK YOUR ORDER
A shipping confirmation email will be sent to you with the courier service used and the tracking number. Copy the tracking number and paste it into the courier company's website below (Please note that it may take up to 24 hours for the courier company to reflect your tracking details in their system):
- CityLink
- NinjaVan
- J&T
- DHL
- Pgeon
- PosLaju
- Aramex
- Qxpress
- SF Express
- Lalamove
- DELIVERY PERIOD
We place the highest importance on making sure your order reaches you as soon as possible. Delivery period starts once you have received your shipping confirmation email. Below are the estimated delivery periods:
Lalamove DeliveryKuala Lumpur / Selangor:
Delivery is completed within 1 working day
- Order by 11am today, receive by today evening (please allow up to 6 working hours for complete delivery booking)
- Order after 11am today, receive by tomorrow
Select DOOR2DOOR for door to door complete delivery. Extra charges applies (suitable for high rise buildings, areas where paid parking is necessary for drop off)
*Lalamove Delivery is chargeable. Rates calculated depend on total weight, total distance of shipping address and type of service
Standard Delivery
West Malaysia: Delivery takes 1-5 working days
East Malaysia: Delivery takes 1-7 working days
*current delivery timeframe to West Malaysia may take up to 7 working days due to peak/festive seasons and courier partner parcel overload
*current delivery timeframe to East Malaysia may take up to 15 working days due to peak/festive seasons and flight reductions
Singapore: Delivery takes 1-7 working days
International: Delivery takes 7-15 working days & is subject to customs clearance (which may take longer)
*Please note that deliveries during Lockdown / Movement Control Order may experience some delays which are beyond our control - CUSTOM CHARGES ON INTERNATIONAL ORDERS
Unfortunately COCOLAB is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by COCOLAB. For more accurate information, we suggest getting in touch with your local customs office so that you are not surprised if there are any unexpected delivery charges at your end.
DELIVERY METHOD: SELF COLLECT (PAY NOW) (No Pick-up Fee)
DELIVERY METHOD: SELF COLLECT (PAY AT OUTLET) (No Pick-up Fee)
- PAYMENT METHODS FOR SELF-COLLECT
Payment for orders using "Pay Now" should be made within 7 days, failing which, we will not hold your order and it will be canceled.
Payment for orders using "Pay at Outlet" should be made within 7 days, failing which, we will not hold your order and it will be canceled. Please let us know beforehand if you wish to make payment and collection at a later date.
*Please note that any discounts or vouchers applied in the order will also be canceled.
For more information on available payment methods, click here. - HOW TO COLLECT ORDER
A) "I Will Pick Up the Order"
- Select this option if you will be picking up the order in person. Please ensure payment emails are ready to be verified by our staff (see Collection of Orders section)
B) "Someone Else Will Pick Up the Order"
- Select this option if you have assigned someone else other than yourself to pick up the order. This is useful if you are assigning your driver / Grab delivery guy / friend / employee to pick up the order on your behalf.
- Key in their info as required and give them an e-copy of your payment / order emails for verification.
*Please note that we will only pass the order to the assigned person*For pick-up orders that are to be paid by in the outlet, please ensure your assigned is aware of making payment at the outlet.
*For Grab pickup, please insert these details in Grab app:
Pick up item at? : (search for COCOLAB Publika - Grab app will list it as "Cocolab, Jalan Dutamas 1")
Delivery Details Sender Name : (please insert your name to ensure your driver can contact you)
Delivery Details Sender Phone Number : (please insert your phone number)
Add a floor or unit no.: COCOLAB, Lot 60B, Level G2
Add a note to driver: Next to Sony and MPH
- COLLECTION OF ORDERS
A) "Pay Now" method
- Once payment has been made, you will receive a Payment Successful email AND a COCOLAB Invoice email. Please do not delete these emails as it will be used for verification purposes during collection.
- Head over to selected outlet location to collect your order.
- Show BOTH Payment Successful AND COCOLAB Invoice emails to our staff, and verify your email address (present emails using your smartphone, no print-out necessary).
- Collect your purchases according to your order.
B) "Pay at Outlet" method
- You will receive an Order Successful Notification email. Please do not delete this email as it will be used for verification purposes during payment and collection.
- Head over to selected outlet location to complete payment and collect your order.
- Show Order Successful Notification email to our staff, and verify your email address (present email using smartphone, no print-out necessary).
- Complete payment via cash according to order total.
- Collect your purchases according to your order. - SELF-COLLECTION FEES
There is no pick-up or self-collection fee for this. - SELF-COLLECTION PERIOD
You can choose your preferred self-collect date, time and location at the checkout page. You do not need to arrive at the exact time for self-collection as long as you arrive within the outlet's opening hours.
Time selection is just a rough estimate of your arrival so that your order can be prepared by our staff. - SELECTED OUTLET
Please collect your purchases from the selected outlet. Only your selected outlet will receive details of your purchase and prepare your order.
Collection in other outlets besides the selected outlet will not be available unless requested via email.
Please visit our FAQs page for more information.
