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PAYMENT OPTIONS AVAILABLE :-
During check-out you will be prompted to select a payment method. Select your preferred payment method and proceed with payment seamlessly.

[Q] I chose the wrong payment method and clicked "Confirm". How can I change my payment method now?
[A] You can choose a different payment method if you do not wish to continue with your first chosen method. Once you have exited the payment gateway page, you will be redirected to COCOLAB website. Scroll down at the Payment Method section to choose a different payment method to proceed.

[Q] I did not complete my payment just now. Can I still make payment after exiting the website?
[A] Yes, you can. You may opt to make your online payment at a later time after creating your order. Simply log-in to your COCOLAB account on our website and view your Order History. Select the order you would like to make payment for. Scroll down and click on the "Pay" link at the bottom of the invoice. You will be redirected to the payment page to complete payment. Scroll through payment method to choose your preferred payment method.

[Q] How will I know that my payment has gone through?
[A] Once we have received successful payment, you will receive a confirmation email stating successful payment from us OR from our partners eGHL / KipleBiz / PayPal.

  • Offline Payment :
    via ATM Cash Deposit/ Bank Transfer/ Cheque Deposit 
    Bank Transfer.jpg

    Bank Name: Maybank
    Account Name: Cocoscience Sdn Bhd
    Account Number: 514721120511
    SWIFT CODE (where applicable): MBBEMYKL

    Please use any one of the options stated below to inform us of successful payment :-
    A. Sign In to your account on our website and click on your order. Upload the file stating payment details below.
    B.
     Email payment details to customercare@cocolab.my

    Please include the following in your payment details :
    Order Number
    - Bank Name
    - Amount
    - Date
    - Banking Slip (scan / photograph / screenshot)


    *Note: For ATM Cash Deposits, please bank in payment to the nearest Ringgit. (eg. RM88.50 -> RM89, RM88.40 -> RM88)
     

  • Credit / Debit Card :
    - via KipleBiz or PayPal Payment Website
    accepted Credit / Debit Cards: Visa, Mastercard, American Express, JCB, Diner's Club, Discover
    * for kipleBiz option, no required login necessary
    ** for PAYPAL option
    • Pay with PAYPAL ACCOUNT (for those that have a registered PayPal Account);  or 
    • Pay with CREDIT OR DEBIT CARD (if you do not have a PayPal Account and/or do not wish to register a PayPal Account)
       
       
  • Online Banking :
    - via eGHL or KipleBiz Payment Website
    for Local Malaysian Bank Transfers
    • Pay with MALAYSIAN BANK ACCOUNT (for those with a registered bank account in Malaysia). You will be redirected to your selected bank. All local banks supported.


  • E-Wallets via eGHL / KipleBiz :
    - via eGHL or KipleBiz Payment Website
  • accepted e-Wallets: Boost, Touch n Go, GrabPay, WeChat Pay, AliPay, KiplePay, Maybank QR Pay

    • Select preferred E-wallet under respective Payment Gateway as payment method
    • Launch e-wallet app on mobile device / connect to your e-wallet on payment page
    • Scan the COCOLAB QR code as displayed / connect to your e-wallet at checkout page
      For promo codes given by e-wallet, they must be inserted on this page and not on COCOLAB page


  • Other e-Wallets :

  • Maybank QR Pay :
    maybank qrpay.jpg
    QR CODE - Cocolab Online Quickpay.jpg

    for Maybank Account Holders with Maybank app installed or Maybank e-Wallet Account Holders (MAE) with Maybank app installed.
    • Launch Maybank app on mobile device and select QR Pay
    • Scan the COCOLAB QR code as displayed at checkout page
    • Key In total amount and confirm
    • Upload screen shot of successful payment to your account or email screen shot of successful payment to our email: customercare@cocolab.my with Order Number (eg. #100020191234  RM99)
      For promo codes given by e-wallet, they must be inserted on this page and not on COCOLAB page


  • Grab Pay :
    Grabpay.jpg
    GrabPay QR Code - full cocolab.png

    for Grab Account Holders with Grab app installed.
    • Launch Grab app on mobile device and select Pay or Payment
    • Scan the COCOLAB QR code as displayed at checkout page
    • Key In total amount and confirm
    • Upload screen shot of successful payment to your account or email screen shot of successful payment to our email: customercare@cocolab.my with Order Number (eg. #100020191234  RM99)
      For promo codes given by e-wallet, they must be inserted on this page and not on COCOLAB page


  • Self-Collect :
    depending on your delivery method, you can choose to complete payment online or complete payment at our physical stores after choosing your preferred "Self-Collect" option
    Change delivery method.jpg
    • Pay Now via Credit Card, Online Banking, Bank Transfers, or eWallets. *See online payment options as listed above.
    • Pay at outlet location via Cash. You will need to present your order notification email and email address to our staff at the selected self-collect location. Please proceed with payment of your order via Cash at our outlet. Once full payment has been made, you may collect your purchases.


    • You can choose preferred location and self-collect date/time at checkout. There is no pick-up fee for this payment method.


Need more information? Click here for Payment & Shipping process or our FAQs section.

 

NOTE: 

  • Please check all order details before proceeding with payment. Our company will not be held liable for any detail errors or amount totals
  • Please note that we will only ship out orders with successful and complete payment.
  • Payment for orders should be made within 7 days, failing which, we will not hold your order and it will be canceled.
  • Please note that any discounts or vouchers applied in the order will also be canceled upon non-payment within 7 days.